RETURNS & DELIVERY
We offer FREE SHIPPING on all items.
Delivery time begins two business days after the order is placed.
Delivery time may varies upon final destination address location.
We estimate delivery time within 21 working days from shipping.
You will receive an email containing your tracking number once your package has been shipped from our distribution center. Visit your account for most up-to-date order status.
In case you need express shipping, please contact us first so that we can give you a precise estimate of price and delivery time to your specific address.
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within thirty (30) days (for Croatia only: 14 days) from the date on which you received them from www.lilycorall.com. Returned items must be shipped back to the Vendor within thirty (30) days from the date the package was delivered to you. The products may be returned by dispatching the package through a shipping agent of your choice.
It is necessary to contact us first at https://lilycorall.com/pages/contact within seven (7) days from the date on which you received the item(s). You will need let us know the related order number. We will then issue you a Return Number which must be included in the returned package.
It is not possible to return an item in exchange for another.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
Can be sent back to us ONLY after you have contacted us through our official online contact form at lilycorall.com/pages/contact within seven (7) days of delivery, please make sure you add the relative order number. We will then assign you a unique Return Number, which you must include on your return shipping label.
- Must be unused, unworn, unwashed and in the same condition in which it was received by you.
- Must have all disposable seals still attached with the disposable seal that must still be intact.
- Must be returned complete with all of its parts and accessories.
- Must be sent in its original packaging.
- Must be shipped back to our fulfillment house within thirty (30) days of the date of delivery.
- Must be sent in one single shipment. Products that belong to the same order must be returned to us at the same time
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
All products sold by the Vendor include a signed identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the Italian authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal where available), the refund procedure will start within 30 days (for Croatia only: 14 days) from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
- Purchase by Credit/Debit Card: refund time will depend on the credit card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
- Payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit/debit card associated with your PayPal account depends on the company that issued the card.